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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rob Lamphier

March 14, 2025

5  out of  5
rating by Rob Lamphier
"I called State Farm office for a quote on auto insurance and spoke with Kelsey. This agent was everything a consumer hopes for, answers to all questions, quotes exceptionally quick and was kind enough to follow up with me following morning to discuss any questions I may have had. Personally, the experience was nothing short of exceptional, this agent knows her business, prompt and follows through as promised. I am pleased to be able to do business with such a talented insurance agent"
We responded:
"Thank you for your 5-star review! I am so happy to hear about your experience with Kelsey and how she was able to help you out. We all look forward to being there for you in the future and let us know if there is anything we can do to help. "
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Kenyatta C

February 17, 2025

5  out of  5
rating by Kenyatta C
"Kyle was amazing. He was attentive to my insurance needs and patiently listened to me. Although I did not purchase a plan, Kyle’s customer service and care went above and beyond. Therefore, I recommend this agency to anyone looking for insurance coverage in the NH region. Thanks, Kyle, and continue being exceptional!"
We responded:
"Thank you so much for your feedback! It was a pleasure speaking with you about your insurance and situation. I look forward to chatting in the future and seeing how we can help. "
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Celie Boley

February 13, 2025

5  out of  5
rating by Celie Boley
"It was a 10/10 experience working with Robb on a small business liability plan! He listened very well and thus was able to find us exactly what we were looking for. It was a smooth, easy and enjoyable experience from start to finish. Robb is very very good at his job. Thanks Robb!"
We responded:
"Thank you for review! We’re thrilled to know you had a positive experience with Robb; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. As always, let us know if there is anything we can do to help! "
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Chris Diaz

February 10, 2025

5  out of  5
rating by Chris Diaz
"Kyle and Erica were supper courteous and professional. They secured a great rate with a good policy. Kyle went over the whole policy and wrapped it up over the phone"
We responded:
"It was a pleasure talking with you and glad we were able to help! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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John Paquette

February 10, 2025

5  out of  5
rating by John Paquette
"Fantastic customer service. Always helpful and never have to wait to talk to a live customer service representative. Great coverage and an affordable price as well"
We responded:
"Thank you for your 5-star review! We are always happy to help and let us know if there is ever anything we can do to help!"
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Jim O'Brien

January 13, 2025

5  out of  5
rating by Jim O'Brien
"Very helpful and efficient"
We responded:
"Thank you for reviewing our office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Logan Danforth

January 9, 2025

5  out of  5
rating by Logan Danforth
"Excellent service between both representatives I spoke to. They also cut my car insurance in half. Can’t recommend them enough!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matthew Lamothe

November 15, 2024

5  out of  5
rating by Matthew Lamothe
"Kelsey made my day. She is the best and should get some kind of reward for how great she is at her job. I'm blown away I'm old school and want to speak with a person on the phone when I do business and that is failing big time with most business. Can't say enough about Kelsey I could go on all day on how amazing she was"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Kelsey. She truly embodies our commitment to exceptional customer service, and it's heartwarming to know that she made such a significant impact on your day. We understand the importance of personal connections, especially in today’s digital age, and we are proud to have team members like Kelsey who excel in providing that human touch. Your feedback means the world to us, and we will be sure to recognize Kelsey for her outstanding work. Thank you for choosing us, and we look forward to serving you again in the future!"
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Reid T

October 29, 2024

5  out of  5
rating by Reid T
"Kyle was super kind and patient in helping me decide which life insurance level to go with! Thank you"
We responded:
"Thank you Reid! It was a pleasure speaking with you and going over all of your life insurance options. Glad we were able to help you and get the coverage in place! As always, let me know if there is anything I can help with in the future. "
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Bianca Lamothe

October 4, 2024

5  out of  5
rating by Bianca Lamothe
"I absolutely love the entire team! Rob was the one that first took his time to explain everything and HE is the reason i signed up. Kyle and Kelsey are also rockstars. They are all so super helpful and always willing to work with me if problems arise. HIGHLY recommend"
We responded:
"Thank you so much for your review! We pride ourselves on providing exceptional customer service and it's wonderful to know that they were able to assist you every step of the way. We truly appreciate your recommendation and look forward to continuing to support you in the future."
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Cheyenne Kirk

September 10, 2024

5  out of  5
rating by Cheyenne Kirk
"I had an amazing experience with Erica, she was kinda and knowledgeable the whole time. She is the BEST!!! Couldn’t recommend her enough to people looking for insurance!"
We responded:
"Thank you so much Cheyenne for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had an amazing experience with Erica. We truly appreciate your recommendation and we look forward to serving you and others in the future. If you have any further questions or need assistance, please don't hesitate to reach out."
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Kelsey Ferreira

August 26, 2024

5  out of  5
rating by Kelsey Ferreira
"I’ve had a really great experience with State Farm! They make everything so easy for you, and I saved a third of my bill using the drive safe and save tracker! :,) it’s the lil things honestly, love em and would recommend"
We responded:
"Thank you, Kelsey, for sharing your positive experience with our office! We're thrilled to hear that our services have made everything easy for you. Saving a third of your bill with the drive safe and save is fantastic! We appreciate your recommendation and look forward to continuing to provide excellent service."
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James Murphy

August 15, 2024

5  out of  5
rating by James Murphy
"Kyle is a brilliant and extremely accommodating agent. He cares about you the person and not just the sale. I highly recommend him!"
We responded:
"Thank you James, it was a pleasure talking with you and glad I was able to help out. Let me know if there is anything else I can do help! "
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Janice Dignan

August 9, 2024

5  out of  5
rating by Janice Dignan
"Thank you so much Kyle for your help in providing me with a better auto and home policy for substantially less than my current policy through Central Insurance and almost half the cost of Progressive's auto quote. The process was quick and professional. Thank you Kyle."
We responded:
"Thank you for your review, Janice and for choosing us for your auto and home insurance needs. It was a pleasure speaking with you and happy we were able to help you find a better policy at a substantially lower cost. We appreciate your kind words about your experience and if you have any further questions or ways we can help, feel free to reach out."
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Eric Maurice

July 29, 2024

5  out of  5
rating by Eric Maurice
"I had called to switch over some information because I am moving and Robb Goodell helped me out , took him less than a minute to help me. Thank you for helping really appreciate it!"
We responded:
"Thank you Eric for taking the time to leave us a review! We're glad to hear that Robb Goodell was able to assist you quickly and efficiently with your move and getting your account updated. We appreciate your kind words and are always here to help. If you have any further questions or need assistance in the future, please don't hesitate to reach out. "
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Sarah Foote

July 22, 2024

5  out of  5
rating by Sarah Foote
"Working with Kelsey was a great experience. We worked everything out over email, and she was very responsive. She was kind and just nice to work with."
We responded:
"Thank you for your review Sarah! We're thrilled to hear that you had a great experience working with Kelsey. It's fantastic to know that she was responsive and made the communication process smooth and easy for you. We appreciate your feedback and hope to assist you again in the future."
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Mary James

June 24, 2024

5  out of  5
rating by Mary James
"I walked in without an appointment seeking to review my auto and home insurance needs. Kyle was extremely helpful and kind. I very much appreciate having a face-to-face relationship with my home and auto insurance provider. I was able to save considerably on my auto plan, and to adjust my homeowner's plan to a more appropriate level of coverage than I had before. I am glad to switch from a less personal insurer to one that is so helpful and is right here in Durham."
We responded:
"Thank you for your positive review! It was a pleasure meeting you and extremely happy we were able to help you with your auto and home insurance needs. We appreciate your trust in us and look forward to continuing to provide you with helpful and personalized service. -Kyle Woodruff State Farm "
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SUSAN ANNE BALLOU

June 17, 2024

5  out of  5
rating by SUSAN ANNE BALLOU
"Fantastic customer service!! Understood exactly what I was looking for in my unique situation and built a quote accordingly. I strenuously recommend Kyle!"
We responded:
"Thank you, Susan, for the fantastic review! It was a pleasure speaking with you and glad we were able to assist. We sincerely appreciate your recommendation and look forward to assisting you in the future. -Kyle Woodruff State Farm"
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Kate Dusinlleux

June 11, 2024

5  out of  5
rating by Kate Dusinlleux
"Great people, cute office, and most importantly, saved us like 40% on our insurance!!"
We responded:
"Thank you so much Kate! It was so nice meeting you and very happy we were able to help. As always, let us know if there is ever anything we can do to help. -Kyle Woodruff State Farm "
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Joe Rogalla

June 6, 2024

5  out of  5
rating by Joe Rogalla
"Kelsey and the rest of Kyle's team has been a tremendous help in my limited time as a NH resident with NH insurance policies. After encountering issues relating to transferring my auto registration from Mass to NH, they did not hesitate to go out of their way to make any call or email needed and spend whatever time was needed to to make sure my situation was figured out. They made the stressful situation much more manageable. Excited to continue working with them."
We responded:
"Thank you for your positive feedback! So happy to hear Kelsey was able to provide you with support in your transfer to NH. We appreciate your trust in our services and look forward to continuing to serve you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We understand that such situations can be stressful, and we are glad to have been able to make it more manageable for you. - Kyle Woodruff State Farm Team"
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David Van Lauwe

May 22, 2024

5  out of  5
rating by David Van Lauwe
"Robb was pleasant to work with. He got our coverages correct and we saved money from our previous insurer. Good follow up by Robb."
We responded:
"Thank you for taking the time to share your positive experience with Robb! We're thrilled to hear that he was able to provide you with accurate coverages and help you save money compared to your previous insurer. We'll be sure to pass along your kind words to Robb and our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Abhinav

May 17, 2024

5  out of  5
rating by Abhinav
"These are the best insurance agents! I never knew insurance could work this way. They are just a text away and very responsive. I can get my questions answered very quickly rather than struggling with IVRS options like I had to with other insurance companies. I am so happy with their service for both home and auto insurance. Special thanks to Robb for being there to answer all my questions. Great job Kyle Woodruff team and State Farm!!!"
We responded:
"Thank you for your fantastic review! We are thrilled to hear that you find our office the best and that our services have exceeded your expectations. We understand the importance of quick and responsive support to address any questions or concerns you may have. We appreciate your kind words about Robb, and we will make sure to pass along your appreciation to him. Thank you for choosing the Kyle Woodruff State Farm office for your home and auto insurance needs. We look forward to serving you for many years to come!"
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Melissa Whaley

April 26, 2024

5  out of  5
rating by Melissa Whaley
"We are longtime State Farm customers and have been very happy with the service we’ve received through Kyle’s office, from getting our homeowner’s and auto insurance transferred across states, to adding an umbrella policy, to signing up for the Ting fire protection three year subscription. We became big fans of Ting after it detected a significant fire risk this past week in our house. We had suspected we might have an electrical issue after lights would dim or flicker sporadically. It got worse after the last storm and power outage. I moved the Ting plug-in to the room with the most issues, and within hours, it alerted us to an arcing and voltage issue. A Ting rep called me immediately and the same person worked closely with us the entire time to get the problem diagnosed and to monitor our risk factor in the meantime. As I write, we are still in the process of getting the problems fixed (fried breakers and loose outlet and switch wires), but Ting will be paying $1000 towards labor costs of the repair. I’m feeling very grateful and glad to share my story to encourage others to take advantage of the Ting program offered by State Farm."
We responded:
"Melissa, We are so grateful to hear about your experience and knowing that your family and home are safe! We're so glad to hear that you've been happy with the service you've received from not only our office, but with State a Farm and Ting. It's great to know that Ting detected a fire risk in your home and that their representative provided excellent support throughout the process. We appreciate your support in encouraging others to take advantage of the Ting program offered by State Farm. Thank you for being a longtime State Farm customer. "
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Jessica B.

March 28, 2024

5  out of  5
rating by Jessica B.
"State Farm is by far the best insurance i have had yet. I felt very comfortable and not pressured! I will always go to Kelsey MacDonald from now on for all my insurance needs!"
We responded:
"Thank you, Jessica, for your kind words and glowing review! I am thrilled to hear that you had such a positive experience with our office and specifically with Kelsey MacDonald. Our team takes great pride in providing exceptional service and ensuring our customers feel comfortable and supported throughout the insurance process. We appreciate your trust in us and look forward to serving all your insurance needs in the future. Feel free to reach out to Kelsey or anyone on our team anytime - we're here to help!"
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Larry Morgano

March 19, 2024

5  out of  5
rating by Larry Morgano
"I am new with Rob Goodell and State Farm insurance. So far everything has been great. Rob was the first reply I got when I posted that I wanted Auto insurance quotes. Rob knew what he needed from me and we setup my new policies in short order. Any delays were me and Rob helped keep me focused. I find State Farm is competitively priced and I am looking to have them as my insurance company for the foreseeable future."
We responded:
"Thank you for your positive review! We're glad to hear that you had a great experience with Robb Goodell and our office. It's wonderful to know that Robb was prompt in responding to your request for auto insurance quotes and that he efficiently set up your new policies. We're thrilled to have you as a valued customer, and we look forward to serving your insurance needs for years to come."