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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bianca Lamothe

October 4, 2024

5  out of  5
rating by Bianca Lamothe
"I absolutely love the entire team! Rob was the one that first took his time to explain everything and HE is the reason i signed up. Kyle and Kelsey are also rockstars. They are all so super helpful and always willing to work with me if problems arise. HIGHLY recommend"
We responded:
"Thank you so much for your review! We pride ourselves on providing exceptional customer service and it's wonderful to know that they were able to assist you every step of the way. We truly appreciate your recommendation and look forward to continuing to support you in the future."
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Cheyenne Kirk

September 10, 2024

5  out of  5
rating by Cheyenne Kirk
"I had an amazing experience with Erica, she was kinda and knowledgeable the whole time. She is the BEST!!! Couldn’t recommend her enough to people looking for insurance!"
We responded:
"Thank you so much Cheyenne for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had an amazing experience with Erica. We truly appreciate your recommendation and we look forward to serving you and others in the future. If you have any further questions or need assistance, please don't hesitate to reach out."
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Kelsey Ferreira

August 26, 2024

5  out of  5
rating by Kelsey Ferreira
"I’ve had a really great experience with State Farm! They make everything so easy for you, and I saved a third of my bill using the drive safe and save tracker! :,) it’s the lil things honestly, love em and would recommend"
We responded:
"Thank you, Kelsey, for sharing your positive experience with our office! We're thrilled to hear that our services have made everything easy for you. Saving a third of your bill with the drive safe and save is fantastic! We appreciate your recommendation and look forward to continuing to provide excellent service."
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James Murphy

August 15, 2024

5  out of  5
rating by James Murphy
"Kyle is a brilliant and extremely accommodating agent. He cares about you the person and not just the sale. I highly recommend him!"
We responded:
"Thank you James, it was a pleasure talking with you and glad I was able to help out. Let me know if there is anything else I can do help! "
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Janice Dignan

August 9, 2024

5  out of  5
rating by Janice Dignan
"Thank you so much Kyle for your help in providing me with a better auto and home policy for substantially less than my current policy through Central Insurance and almost half the cost of Progressive's auto quote. The process was quick and professional. Thank you Kyle."
We responded:
"Thank you for your review, Janice and for choosing us for your auto and home insurance needs. It was a pleasure speaking with you and happy we were able to help you find a better policy at a substantially lower cost. We appreciate your kind words about your experience and if you have any further questions or ways we can help, feel free to reach out."
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Eric Maurice

July 29, 2024

5  out of  5
rating by Eric Maurice
"I had called to switch over some information because I am moving and Robb Goodell helped me out , took him less than a minute to help me. Thank you for helping really appreciate it!"
We responded:
"Thank you Eric for taking the time to leave us a review! We're glad to hear that Robb Goodell was able to assist you quickly and efficiently with your move and getting your account updated. We appreciate your kind words and are always here to help. If you have any further questions or need assistance in the future, please don't hesitate to reach out. "
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Sarah Foote

July 22, 2024

5  out of  5
rating by Sarah Foote
"Working with Kelsey was a great experience. We worked everything out over email, and she was very responsive. She was kind and just nice to work with."
We responded:
"Thank you for your review Sarah! We're thrilled to hear that you had a great experience working with Kelsey. It's fantastic to know that she was responsive and made the communication process smooth and easy for you. We appreciate your feedback and hope to assist you again in the future."
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Mary James

June 24, 2024

5  out of  5
rating by Mary James
"I walked in without an appointment seeking to review my auto and home insurance needs. Kyle was extremely helpful and kind. I very much appreciate having a face-to-face relationship with my home and auto insurance provider. I was able to save considerably on my auto plan, and to adjust my homeowner's plan to a more appropriate level of coverage than I had before. I am glad to switch from a less personal insurer to one that is so helpful and is right here in Durham."
We responded:
"Thank you for your positive review! It was a pleasure meeting you and extremely happy we were able to help you with your auto and home insurance needs. We appreciate your trust in us and look forward to continuing to provide you with helpful and personalized service. -Kyle Woodruff State Farm "
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SUSAN ANNE BALLOU

June 17, 2024

5  out of  5
rating by SUSAN ANNE BALLOU
"Fantastic customer service!! Understood exactly what I was looking for in my unique situation and built a quote accordingly. I strenuously recommend Kyle!"
We responded:
"Thank you, Susan, for the fantastic review! It was a pleasure speaking with you and glad we were able to assist. We sincerely appreciate your recommendation and look forward to assisting you in the future. -Kyle Woodruff State Farm"
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Kate Dusinlleux

June 11, 2024

5  out of  5
rating by Kate Dusinlleux
"Great people, cute office, and most importantly, saved us like 40% on our insurance!!"
We responded:
"Thank you so much Kate! It was so nice meeting you and very happy we were able to help. As always, let us know if there is ever anything we can do to help. -Kyle Woodruff State Farm "
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Joe Rogalla

June 6, 2024

5  out of  5
rating by Joe Rogalla
"Kelsey and the rest of Kyle's team has been a tremendous help in my limited time as a NH resident with NH insurance policies. After encountering issues relating to transferring my auto registration from Mass to NH, they did not hesitate to go out of their way to make any call or email needed and spend whatever time was needed to to make sure my situation was figured out. They made the stressful situation much more manageable. Excited to continue working with them."
We responded:
"Thank you for your positive feedback! So happy to hear Kelsey was able to provide you with support in your transfer to NH. We appreciate your trust in our services and look forward to continuing to serve you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We understand that such situations can be stressful, and we are glad to have been able to make it more manageable for you. - Kyle Woodruff State Farm Team"
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David Van Lauwe

May 22, 2024

5  out of  5
rating by David Van Lauwe
"Robb was pleasant to work with. He got our coverages correct and we saved money from our previous insurer. Good follow up by Robb."
We responded:
"Thank you for taking the time to share your positive experience with Robb! We're thrilled to hear that he was able to provide you with accurate coverages and help you save money compared to your previous insurer. We'll be sure to pass along your kind words to Robb and our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Abhinav

May 17, 2024

5  out of  5
rating by Abhinav
"These are the best insurance agents! I never knew insurance could work this way. They are just a text away and very responsive. I can get my questions answered very quickly rather than struggling with IVRS options like I had to with other insurance companies. I am so happy with their service for both home and auto insurance. Special thanks to Robb for being there to answer all my questions. Great job Kyle Woodruff team and State Farm!!!"
We responded:
"Thank you for your fantastic review! We are thrilled to hear that you find our office the best and that our services have exceeded your expectations. We understand the importance of quick and responsive support to address any questions or concerns you may have. We appreciate your kind words about Robb, and we will make sure to pass along your appreciation to him. Thank you for choosing the Kyle Woodruff State Farm office for your home and auto insurance needs. We look forward to serving you for many years to come!"
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Melissa Whaley

April 26, 2024

5  out of  5
rating by Melissa Whaley
"We are longtime State Farm customers and have been very happy with the service we’ve received through Kyle’s office, from getting our homeowner’s and auto insurance transferred across states, to adding an umbrella policy, to signing up for the Ting fire protection three year subscription. We became big fans of Ting after it detected a significant fire risk this past week in our house. We had suspected we might have an electrical issue after lights would dim or flicker sporadically. It got worse after the last storm and power outage. I moved the Ting plug-in to the room with the most issues, and within hours, it alerted us to an arcing and voltage issue. A Ting rep called me immediately and the same person worked closely with us the entire time to get the problem diagnosed and to monitor our risk factor in the meantime. As I write, we are still in the process of getting the problems fixed (fried breakers and loose outlet and switch wires), but Ting will be paying $1000 towards labor costs of the repair. I’m feeling very grateful and glad to share my story to encourage others to take advantage of the Ting program offered by State Farm."
We responded:
"Melissa, We are so grateful to hear about your experience and knowing that your family and home are safe! We're so glad to hear that you've been happy with the service you've received from not only our office, but with State a Farm and Ting. It's great to know that Ting detected a fire risk in your home and that their representative provided excellent support throughout the process. We appreciate your support in encouraging others to take advantage of the Ting program offered by State Farm. Thank you for being a longtime State Farm customer. "
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Jessica B.

March 28, 2024

5  out of  5
rating by Jessica B.
"State Farm is by far the best insurance i have had yet. I felt very comfortable and not pressured! I will always go to Kelsey MacDonald from now on for all my insurance needs!"
We responded:
"Thank you, Jessica, for your kind words and glowing review! I am thrilled to hear that you had such a positive experience with our office and specifically with Kelsey MacDonald. Our team takes great pride in providing exceptional service and ensuring our customers feel comfortable and supported throughout the insurance process. We appreciate your trust in us and look forward to serving all your insurance needs in the future. Feel free to reach out to Kelsey or anyone on our team anytime - we're here to help!"
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Larry Morgano

March 19, 2024

5  out of  5
rating by Larry Morgano
"I am new with Rob Goodell and State Farm insurance. So far everything has been great. Rob was the first reply I got when I posted that I wanted Auto insurance quotes. Rob knew what he needed from me and we setup my new policies in short order. Any delays were me and Rob helped keep me focused. I find State Farm is competitively priced and I am looking to have them as my insurance company for the foreseeable future."
We responded:
"Thank you for your positive review! We're glad to hear that you had a great experience with Robb Goodell and our office. It's wonderful to know that Robb was prompt in responding to your request for auto insurance quotes and that he efficiently set up your new policies. We're thrilled to have you as a valued customer, and we look forward to serving your insurance needs for years to come."
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denise newton

March 7, 2024

5  out of  5
rating by denise newton
"Comparison shopping for insurance is certainly not fun but working with Rob from State Farm made it easier than expected. He was knowledgeable, helpful and pleasant."
We responded:
"Thank you so much for taking the time to share your experience, Denise! We're thrilled to hear that Robb made your insurance comparison shopping easier and more enjoyable than expected. We'll be sure to pass on your kind words to Robb and the team. If you ever need any further assistance or have any questions, don't hesitate to reach out. Thank you for choosing State Farm!"
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Michael Wade

February 8, 2024

5  out of  5
rating by Michael Wade
"Over the past few days, Barbara and I have had the pleasure of working with Kelsey MacDonald. She was so friendly and she did not pressure us. She answered all of our questions and got our auto and homeowner's insurance with better coverage for less money than what we had had with Liberty Mutual. Kelsey is a most friendly, knowledgeable, and hardworking agent. State Farm is lucky to have her. We look forward to a long relationship with State Farm and Kelsey. Thank you, Michael and Barbara Wade"
We responded:
"Michael and Barbara, thank you for your kind words about working with Kelsey MacDonald in our office. We're glad she provided friendly service, answered all your questions, and found you better coverage for less money. We appreciate your decision to choose State Farm. If you need anything in the future, please reach out."
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Ren Allen

January 24, 2024

5  out of  5
rating by Ren Allen
"BEST INSURANCE AGENTS AROUND!! The team at Kyle Woodruff’s State Farm office in Durham is absolutely incredible! Never before have I felt that insurance could feel more personal, and even fun! But they do it the right way here. Around a year ago I got a call from Kyle Woodruff at his State Farm office in Durham to offer an auto insurance quote. I wasn’t in the market at the time so I did not proceed. I initially was using Progressive for everything. I started a small business in June of 2023 and I went through some website for business insurance, come November-ish and it wasn’t working for me. So I called Kyle Woodruff back and Erica answered. She is wonderful to work with, and she answered all of my questions and met my needs, she helped get me setup with general liability insurance for my business and life insurance. The State Farm app is super easy to use and visually appealing. I love the red and black. The insurance covers everything by I need and more, and it is very affordable. Today I called back to add on a renters insurance policy and Kelsey answered. She too is a knowledgeable, and a very welcoming person. They are all great here and of course once again they found me a better policy for a lower price! Thank you everyone at the Kyle Woodruff State Farm office in Durham!! - Ren Allen"
We responded:
"Thank you so much for your amazing review of our office! We are thrilled to hear that our team provided you with such a personal and enjoyable insurance experience. We understand that you were initially not in the market for auto insurance, but we appreciate that you decided to reach out to us when you needed assistance with your business and life insurance. We are delighted that Erica were able to answer all of your questions and meet your needs, helping you set up general liability insurance and life insurance. It's wonderful to hear that the State Farm app has been easy for you to use and visually appealing. We are also glad to know that Kelsey provided you with excellent service when you called to add on a renters insurance policy. It is our goal to always find the best policies for our customers at affordable prices. Thank you for your kind words and for choosing Kyle Woodruff's State Farm office in Durham. We appreciate your business and look forward to continuing to serve you in the future. "
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Chandra Davis

January 19, 2024

5  out of  5
rating by Chandra Davis
"I love that they are a small office. Anytime I call I talk to a real person not a call center. Rob and Kyle are amazing at customizing your plan to fit your needs and budget. They answered all my questions and made the process smooth and easy. Thank you for caring about your customers"
We responded:
"Thank you for taking the time to share your wonderful experience with our office. It was such a pleasure speaking with you and getting to know you! We are thrilled to hear that you appreciate the personal touch we provide by ensuring that you always speak to a real person instead of a call center. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help! Thank you once again for choosing State Farm! "
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Christina Correnti

January 15, 2024

5  out of  5
rating by Christina Correnti
"I would recommend this insurance company to anyone. Kyle had a great team and my agent Kelsey is the best. Always so helpful and respectful"
We responded:
"Thank you for taking the time to share your positive experience with Kelsey and our office! I agree Kelsey is the best and thrilled to hear that she provided you with exceptional service. We appreciate your feedback and look forward to continuing to assist you with all your insurance needs."
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Carli

January 12, 2024

5  out of  5
rating by Carli
"I worked with Kyle and Robb. I was given all the information needed to make an educated decision on my insurance. Every thing was explained to me I detail and my questions were answered.They are both very knowledgeable and are great to work with."
We responded:
"Thank you so much for sharing your experience with us and it was such a pleasure speaking with you! We're thrilled to hear that we provided all the necessary information for you to make an educated decision on your insurance, as it's such an important decision. If there's anything else we can assist you with, please don't hesitate to let us know. "
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olivia robin

January 11, 2024

5  out of  5
rating by olivia robin
"Wonderful service!"
We responded:
"Thank you so much Olivia for the review! Let us know if there is ever anything we can do to help! "
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Jack Robillard

January 11, 2024

5  out of  5
rating by Jack Robillard
"Excellent customer service. So glad Kyle reached out to contact me. I saved money and got better coverage than my previous insurance. And Kyle handled everything for the transition. Thanks!"
We responded:
"Thank you so much for taking the time to share your positive experience! We're glad to hear that not only were you able to save money, but also obtained better coverage compared to your previous insurance. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again for choosing our office and for your wonderful review. We appreciate your trust in us."
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jacqueline terrio

January 9, 2024

5  out of  5
rating by jacqueline terrio
"Kyle was awesome! Patient and caring!"
We responded:
"Thank you, Jacqueline. It was such a pleasure speaking with you and glad we could help!"