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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary James

June 24, 2024

5  out of  5 rating by Mary James
"I walked in without an appointment seeking to review my auto and home insurance needs. Kyle was extremely helpful and kind. I very much appreciate having a face-to-face relationship with my home and auto insurance provider. I was able to save considerably on my auto plan, and to adjust my homeowner's plan to a more appropriate level of coverage than I had before. I am glad to switch from a less personal insurer to one that is so helpful and is right here in Durham."
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June 17, 2024

5  out of  5 rating by SUSAN ANNE BALLOU
"Fantastic customer service!! Understood exactly what I was looking for in my unique situation and built a quote accordingly. I strenuously recommend Kyle!"
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Kate Dusinlleux

June 11, 2024

5  out of  5 rating by Kate Dusinlleux
"Great people, cute office, and most importantly, saved us like 40% on our insurance!!"
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Joe Rogalla

June 6, 2024

5  out of  5 rating by Joe Rogalla
"Kelsey and the rest of Kyle's team has been a tremendous help in my limited time as a NH resident with NH insurance policies. After encountering issues relating to transferring my auto registration from Mass to NH, they did not hesitate to go out of their way to make any call or email needed and spend whatever time was needed to to make sure my situation was figured out. They made the stressful situation much more manageable. Excited to continue working with them."
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David Van Lauwe

May 22, 2024

5  out of  5 rating by David Van Lauwe
"Robb was pleasant to work with. He got our coverages correct and we saved money from our previous insurer. Good follow up by Robb."
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May 17, 2024

5  out of  5 rating by Abhinav
"These are the best insurance agents! I never knew insurance could work this way. They are just a text away and very responsive. I can get my questions answered very quickly rather than struggling with IVRS options like I had to with other insurance companies. I am so happy with their service for both home and auto insurance. Special thanks to Robb for being there to answer all my questions. Great job Kyle Woodruff team and State Farm!!!"
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Melissa Whaley

April 26, 2024

5  out of  5 rating by Melissa Whaley
"We are longtime State Farm customers and have been very happy with the service we’ve received through Kyle’s office, from getting our homeowner’s and auto insurance transferred across states, to adding an umbrella policy, to signing up for the Ting fire protection three year subscription. We became big fans of Ting after it detected a significant fire risk this past week in our house. We had suspected we might have an electrical issue after lights would dim or flicker sporadically. It got worse after the last storm and power outage. I moved the Ting plug-in to the room with the most issues, and within hours, it alerted us to an arcing and voltage issue. A Ting rep called me immediately and the same person worked closely with us the entire time to get the problem diagnosed and to monitor our risk factor in the meantime. As I write, we are still in the process of getting the problems fixed (fried breakers and loose outlet and switch wires), but Ting will be paying $1000 towards labor costs of the repair. I’m feeling very grateful and glad to share my story to encourage others to take advantage of the Ting program offered by State Farm."
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Jessica B.

March 28, 2024

5  out of  5 rating by Jessica B.
"State Farm is by far the best insurance i have had yet. I felt very comfortable and not pressured! I will always go to Kelsey MacDonald from now on for all my insurance needs!"
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Larry Morgano

March 19, 2024

5  out of  5 rating by Larry Morgano
"I am new with Rob Goodell and State Farm insurance. So far everything has been great. Rob was the first reply I got when I posted that I wanted Auto insurance quotes. Rob knew what he needed from me and we setup my new policies in short order. Any delays were me and Rob helped keep me focused. I find State Farm is competitively priced and I am looking to have them as my insurance company for the foreseeable future."
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denise newton

March 7, 2024

5  out of  5 rating by denise newton
"Comparison shopping for insurance is certainly not fun but working with Rob from State Farm made it easier than expected. He was knowledgeable, helpful and pleasant."
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Michael Wade

February 8, 2024

5  out of  5 rating by Michael Wade
"Over the past few days, Barbara and I have had the pleasure of working with Kelsey MacDonald. She was so friendly and she did not pressure us. She answered all of our questions and got our auto and homeowner's insurance with better coverage for less money than what we had had with Liberty Mutual. Kelsey is a most friendly, knowledgeable, and hardworking agent. State Farm is lucky to have her. We look forward to a long relationship with State Farm and Kelsey. Thank you, Michael and Barbara Wade"
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Ren Allen

January 24, 2024

5  out of  5 rating by Ren Allen
"BEST INSURANCE AGENTS AROUND!! The team at Kyle Woodruff’s State Farm office in Durham is absolutely incredible! Never before have I felt that insurance could feel more personal, and even fun! But they do it the right way here. Around a year ago I got a call from Kyle Woodruff at his State Farm office in Durham to offer an auto insurance quote. I wasn’t in the market at the time so I did not proceed. I initially was using Progressive for everything. I started a small business in June of 2023 and I went through some website for business insurance, come November-ish and it wasn’t working for me. So I called Kyle Woodruff back and Erica answered. She is wonderful to work with, and she answered all of my questions and met my needs, she helped get me setup with general liability insurance for my business and life insurance. The State Farm app is super easy to use and visually appealing. I love the red and black. The insurance covers everything by I need and more, and it is very affordable. Today I called back to add on a renters insurance policy and Kelsey answered. She too is a knowledgeable, and a very welcoming person. They are all great here and of course once again they found me a better policy for a lower price! Thank you everyone at the Kyle Woodruff State Farm office in Durham!! - Ren Allen"
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Chandra Davis

January 19, 2024

5  out of  5 rating by Chandra Davis
"I love that they are a small office. Anytime I call I talk to a real person not a call center. Rob and Kyle are amazing at customizing your plan to fit your needs and budget. They answered all my questions and made the process smooth and easy. Thank you for caring about your customers"
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Christina Correnti

January 15, 2024

5  out of  5 rating by Christina Correnti
"I would recommend this insurance company to anyone. Kyle had a great team and my agent Kelsey is the best. Always so helpful and respectful"
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January 12, 2024

5  out of  5 rating by Carli
"I worked with Kyle and Robb. I was given all the information needed to make an educated decision on my insurance. Every thing was explained to me I detail and my questions were answered.They are both very knowledgeable and are great to work with."
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olivia robin

January 11, 2024

5  out of  5 rating by olivia robin
"Wonderful service!"
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Jack Robillard

January 11, 2024

5  out of  5 rating by Jack Robillard
"Excellent customer service. So glad Kyle reached out to contact me. I saved money and got better coverage than my previous insurance. And Kyle handled everything for the transition. Thanks!"
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jacqueline terrio

January 9, 2024

5  out of  5 rating by jacqueline terrio
"Kyle was awesome! Patient and caring!"
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Linda Naylor

December 21, 2023

5  out of  5 rating by Linda Naylor
"I had the pleasure of doing business with Kelsey MacDonald. She was so very friendly and did not pressure me at all. She answered all my questions and got my my auto insurance with better coverage and less money than what I had. I've never done business with such a friendly, knowledgeable lady. State Farm is lucky to have her! Linda Naylor"
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Fred Meissner

November 29, 2023

5  out of  5 rating by Fred Meissner
"I have two vehicles insured with State Farm, including an imported van from Germany. Kyle and his team do a great job!"
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Paul Stevenson

November 21, 2023

5  out of  5 rating by Paul Stevenson
"Kelsey did a great job explaining all our options. We're very happy with the extra insurance coverage on our car and condo insurance. I would also like to mention the lower premiums $$$, compared to previous insurance company."
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Philip Sheehy

November 17, 2023

5  out of  5 rating by Philip Sheehy
"Switched to State Farm after our previous auto insurance policy just about doubled I spoke with Kelsey MacDonald who was extremely helpful and got me a great rate. Thanks!"
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Crystal Johnson

November 11, 2023

5  out of  5 rating by Crystal Johnson
"Really helpful. It was so easy and surprisingly quick. You actually talk to a real person!"
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Robert Gartland

November 10, 2023

5  out of  5 rating by Robert Gartland
"What a great group of sales reps!! Extremely helpful and great to talk with. Especially Kelsey!😘Wink wink Rob your cool too👍"
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Xiaowen Song

October 28, 2023

5  out of  5 rating by Xiaowen Song
"Kyle had been very patient and professional. And he is also a great listener, so much better than my previous agent. He helped to review my current insurance and made reasonable suggestions on adjustments. He also introduced other great insurance policies that I didn’t know before. I am very satisfied with his service!"